Customer Service Module

By Priority Software

The Customer Service module provides tools for managing a customer service center. The module supports the following processes: 

  • Reporting malfunctions and repairs
  • Scheduling technicians
  • Managing  spare part warehouses
  • Monitoring  service quality via customer questionnaires
  • Generating service reports including analysis of malfunctions and solutions.
  • Managing service contracts and contract renewal
  • Managing serial numbers
  • Managing transactions with serialized parts
Version number 16.3, 17, 17.1, 17.2, 17.3, 18, 18.1
Input language supported
Interface language Compatible to Web interface, Compatible to Windows interface
Device Mobile, Tablet, Desktop
Cloud compatible yes

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