Field Service App Module

By SoftSolutions

The highly advanced module for field technicians provides a full-featured solution for effective management of field service processes.

 Service Call Management

• Manage all service calls (dynamic BPM).

• Access previous customer and device call history (Plug & Play) immediately.

• View real-time information displayed as pop-up notifications.


Field Service Inventory Management

• Manage inventory in technicians' vehicles effectively.

• Track inventory stored in company warehouses including other technicians' vehicles.

• Support on-site inventory transfer between technicians.



• Receive goods directly from vendor to technician.

• Manage on-the-go purchase demands for required parts.


On-Site Opening of Service Calls

• Allow field technicians to open service calls anywhere, anytime.


Service Call Reporting

• View report of parts used, labor, actual service provided vs. planned.

• Get report of malfunctions and repairs.

• See report of service call duration, including support of automatic reporting based on arrival and departure times.

• Review description of the repair (including photos), meter readings and more.

 • View service call summary reports and checklists.

 • Capture customer signature on original system documents on touch screens and print them.

 • Store the service call location and the signed document automatically as an attachment in the main system.



•  Conduct customer satisfaction surveys.

Version number 17, 17.1, 17.2, 17.3, 18, 18.1
Input language supported English, Hebrew
Interface language Compatible to Web interface, Compatible to Windows interface
Device Mobile, Tablet
Cloud compatible yes

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