CommBox is an AI-powered omnichannel customer experience platform that seamlessly integrates with Priority ERP, enabling two-way communication and data synchronization – including conversations, attachments, customer information, and AI conversation summaries. This integration allows Priority users to manage customer communications and across email, chat, social media, messaging apps, and voice, with all information updated in real-time.

With end-to-end automation, customer service and sales teams can streamline repetitive tasks and inquiries, and empower customers to use self-serve through AI chatbots on messaging – elevating the customer service level. Additionally, CommBox enables even enterprises to deploy rapidly, as well as automate complex business processes end-to-end. CommBox is backed by enterprise-grade security. 

Key capabilities - CommBox for Priority:

●     Unified view of customer conversations

●     Omnichannel - WhatsApp, chat, Messenger, voice, etc.

●     Powerful routing engine with custom skills

●     Manage automation & AI bots

●     Retrieve customer information in real-time

●     Automated customer identification and entity creation

●     Transfer transcripts & attachments

●     Transfer & view conversation history & AI summaries

●     Create & update entities - customer, contact, service call

●     View BI analytics & reporting

●     Access to all CRM API endpoints

●     Fully customizable on agent and chatbot side

●     Easy onboarding, no installation required

End-to-end automation & AI

Streamline complex business processes in one place —  build flows, set rules, set up AI chatbots and enrich AI knowledge to maximize resolutions. Leverage AI across your service for improved efficiency and cut costs. Automation operates continuously, even outside of regular working hours.

Lead generation & sales automation

Turn conversations into conversions and close more sales with CommBox for Priority. Automate sales processes such as lead qualification, personalized campaigns, auto-renewals, and product upgrades end-to-end on WhatsApp and other channels.

WhatsApp Campaigns

Set up campaigns and send personalized WhatsApp and SMS messages to thousands of customers in a single click. Segment ideal audiences by lists and schedule for optimal timing.

Connect a campaign to an AI bot to qualify leads and drive automatic renewal and upgrades via customers’ preferred channel of communication.

Why CommBox

1. Enterprise-grade AI enablement - rapid deployment of conversational AI for mid-size enterprises, automating customer interactions and business processes.
2. Automate Complex Business processes - a wide range of integrations and connectors enable easy automation of back-end tasks.
3. Top-Tier Security- Enterprise-level protection and privacy that meet global standards, ensuring secure AI deployment.

Benefits

Increase agent productivity -- handle more inquiries across digital channels, while automating repetitive over 50% tasks to boost resolution times while working from one interface.

 Boost customer satisfaction - offer personalized services at scale via voice and digital channels.

 Reduce operational costs – by scaling automation across digital channels, reducing the need for extra time and human capital.

 Boost conversions - send personalized WhatsApp/SMS promotions to thousands of customers with a single click. Automate the process from promotion to transaction.

 Drive revenue growth - automate sales and customer service end-to-end across digital channels.

Use cases

●     Call routing to digital

●     Answer FAQs 24/7

●     Lead qualification

●     Appointment scheduling

●     Product search and ordering

●     Renewals & upgrades

●     Delivery tracking

●     Automated reminders

●     File complaints/claims

●     Open/update account details

●     Document retrieving & eSignature

Technical

CommBox seamlessly connects to your client data, tasks, and service calls (if you use this module) right out of the box. You can also customize the integration by adding additional fields for enhanced functionality.

The setup is handled by CommBox, allowing you to get up and running within just a few hours.

Pricing

Pricing starts from USD 50 per user/month. For more information, please visit CommBox pricing page  https://commbox.io/pricing

Past webinars

How to transform customer engagement with Generative AI

Embracing WhatsApp Automation in 2024