Customer Service Module

Vendor since: 2017 Vendor Products: 26

Description

The Customer Service module provides tools for managing a customer service center. The module supports the following processes:

  • Reporting malfunctions and repairs
  • Scheduling technicians
  • Managing  spare part warehouses
  • Monitoring  service quality via customer questionnaires
  • Generating service reports including analysis of malfunctions and solutions.
  • Managing service contracts and contract renewal
  • Managing serial numbers
  • Managing transactions with serialized parts

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